Terms and conditions
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Terms and conditions
 
Terms and conditions

ARRIVAL

- Arrival times are after 2 p.m., except if otherwise agreed with the accommodation provider in advance.
- Guest check-in shall be done on the basis of an identity document by the accommodation provider.
- If the guest has any equipment that is not appropriate for the room or apartment, the guest and the accommodation provider shall make an arrangement on the manner and costs of its storage.
- Before occupying a room or an apartment, the guest and the accommodation provider shall check all the equipment that is included in the list of equipment.

DEPARTURE

- Departure times are before 10 a.m., except if otherwise agreed with the accommodation provider.
- In case of an accommodation that is shorter than the one that has been booked earlier, daily prices shall be charged according to the valid price list.
- On departure, the guest and the owner shall check if the room/apartment and all equipment are in accordance with the check that was done before occupying the room/apartment.
- Guests are obliged to repair or financially cover any damage that was caused during their stay to the furniture, floor, windows, doors, equipment or the facility and its surroundings (e.g. garden, hall etc.) prior to their departure.
- Payments for all services regarding accommodation and damage compensation are to be made to the accommodation provider.
- Guests shall give notice of any premature departure at least one day prior to departure until 10 a.m.; if this is not the case, an additional day shall be charged according to the valid price list.
- On departure, guests shall check all areas for any forgotten items.
- Guests are not allowed to leave any food, trash and rubbish in the apartments, and they shall turn off the refrigerator, clean the dishes and put them away in the cupboards.

BOOKING CONDITIONS

30% of full payment shall be made when a written booking confirmation is received. We offer the following methods of payment: in cash, remittance and credit card.

Reservation is confirmed when the deposit is paid and you receive a written confirmation from TD Bohinj.

Different terms and conditions of accommodation may apply for some bookings and hire.

Guests that have not checked in and paid for the accommodation are not allowed to spend the night in the room or apartment.

CANCELLATION

In the event of written cancellation, guests are entitled to the following deposit refunds:
- up to 30 days prior to arrival: 90 % of deposit
- up to 21 days prior to arrival: 60 % of deposit
- up to 14 days prior to arrival: 40 % of deposit
- up to 8 days prior to arrival: 20 % of deposit
- 7 days to 1 day prior to arrival: no deposit refund

If the reservation is cancelled less that 1 day prior to arrival (or on the day of arrival), guests agree to make payment for the full agreed amount of accommodation for up to 3 days of rental.

Different refund conditions apply for some cancellations (e.g. ill-health, force majeure...).

PROBLEMS AND COMPLAINTS

Guests shall inform the accommodation provider or the receptionist at TD Bohinj of any irregularities, deficiencies and other problems on the spot on the same day they occur.

If the complaint could be resolved on the spot (e.g. untidiness, insufficient equipment...), but the guest did not inform the above mentioned parties, it is considered that the guest agreed to such a service.

Guests can file a written complaint within 8 days after their departure. All complaints with appropriate evidence or confirmation can be sent to: Turistično društvo Bohinj, Ribčev laz 48, 4265 Bohinjsko jezero.

CLIENT RESPONSIBILITIES

We kindly ask our guests to observe the following:
- Apartments can only provide accommodation for the number of people that are checked in.
- Visitors are allowed by agreement with the accommodation provider.
- Pets are allowed by agreement with the accommodation provider.
- Please use all equipment with care, turn off the lights and fittings.
- It is recommended to lock the room or apartment door on departure, or follow the advice of accommodation provider. We are not liable for any thefts of personal items.
- Please respect other guests and treat them as you would like to be treated by them.
- Please do not disturb the peace and quiet, and follow all the rules, especially at night (from 10 p.m. to 6 a.m.) and during the afternoon rest (from 3 p.m. to 5 p.m.).
 

Dear guests,

we wish you a pleasant stay. May all your wishes and plans, that brought you to Bohinj, come true. Please feel free to contact us at any time for additional questions and information.